Naluvia help and contact

How do I create a soundscape?

Naluvia lets you blend up to eight sounds from the library. You can start listening without creating an account.

1. Open the Sounds tab and tap the image of your chosen sound. If needed, it will start downloading over your internet connection.
2. Add more sounds in the same way to create your soundscape.
3. In the player, open Show volume controls and adjust the volume of each sound. Master volume follows your phone’s media volume.

Tap a selected sound’s image again to remove it. The player’s Pause control pauses all sounds.

How do I save and find a mix?

A personal mix remembers your chosen sounds and their volumes. To save one, sign in to your Naluvia account, create your soundscape, then use Save this mix in the player and give it a name.

Find it under Mixes → My mixes. Saved soundscapes sync when a network is available. Sign in to the same account on another device. If a sync is still pending, open Settings → Your account → Sync my mixes.

Mixes → Discover contains soundscapes created for you. These are separate from your personal mixes.

How do loops and lock-screen playback work?

Sounds repeat throughout your listening session. You can keep listening with the screen locked and use your phone’s media controls to pause, resume, or stop.

In Settings, Gentle transitions enables fading at the start and end. This setting does not turn off loops. To stop all sounds after a chosen duration, use the timer.

Can I listen to Naluvia offline?

Yes. Fully downloaded sounds can play without the internet while they remain in your device’s cache. Before going offline, start the sounds you want and wait for their downloads to finish.

If a mix has missing sounds, Naluvia tells you. You can cancel or choose Play available sounds. If no sounds are available, you’ll need a connection to download them.

The cache is limited to 500 MB by default. Clearing it or removing files from your phone may mean you need to download them again. Saving a mix does not guarantee that all its audio files are available offline.

How do I stop playback after a chosen duration?

Open Timer in the player or Settings. Choose 15, 30, 60, or 90 minutes, or enter a custom duration in minutes. All sounds stop when the time is up.

The timer is off by default. To cancel a scheduled stop, open it again and choose Turn off timer.

Do I need an account to listen?

No. You can listen to sounds and create a soundscape without an account. A Naluvia account is needed to save your personal mixes and sync them across your devices.

In Settings → Your account, choose Sign in or sign up. Use the same account to access your soundscapes on another device.

How do I delete my Naluvia account?

In the app, open Settings → Your account → Delete my account, then confirm deletion. This action is permanent.

See the steps for deleting your account and data, which data is affected, and how to request deletion by email without reinstalling the app.

How do I manage a subscription?

Subscriptions aren’t open yet. When they are, purchases and cancellations will be handled directly by Google Play or the App Store.

Deleting a Naluvia account does not cancel a store subscription. Cancel it separately in the subscriptions section of the store used for the purchase.

How do I contact Naluvia?

For help, email Naluvia support: naluvia@smartapps.ovh.

Contact support

For a technical problem, include your device model, platform, Naluvia version, and the steps that led to the problem. Do not send passwords or purchase receipts.