Account and personal data
Delete your Naluvia account
You can delete your account and its associated data from the Naluvia app. Deletion is permanent.
In the app
- Open Naluvia, then the Settings tab.
- Under Your account, sign in to the account you want to delete if needed using Sign in or sign up.
- Tap Delete my account.
- Read the Delete your account? confirmation, then confirm with Delete my account.
An internet connection is required. The message Your account has been deleted. confirms that deletion was successful.
What data is deleted?
Deletion removes your account from Naluvia’s active database, including your email or relay address if present, display name, and password hash where applicable. It also removes your Apple account link, personal mixes and their sync data, sign-in sessions, password reset links, and subscription references stored by Naluvia.
Technical error reports, with secrets and email addresses masked, are retained for 30 days after their most recent occurrence. To learn more about diagnostics and third-party services, see the privacy policy.
If you use Sign in with Apple
After deleting your Naluvia account data, the server asks Apple to revoke the associated sign-in authorizations. If this fails, it retries. Only encrypted technical tokens and the information needed to revoke them are retained, for up to 30 days after deletion. Your Naluvia profile and account are not kept for these attempts.
If the authorization still appears in your Apple account, you can also manually stop using Sign in with Apple for Naluvia. This action with Apple does not replace deleting your Naluvia data as described above.
If you have a subscription
Deleting your Naluvia account does not cancel your Google Play or App Store subscription. Cancel it separately in the subscriptions section of the store used for the purchase. Data held by Google or Apple is governed by their own policies.
Request deletion without using the app
You can also request deletion of your account and its data by email, without reinstalling Naluvia. Write from the email address associated with your account and state that you want to delete your Naluvia account. If Apple hides your email address, or your account has no email address, mention that you use Sign in with Apple. Support will help you verify which account is yours.
Support address: naluvia@smartapps.ovh. Never send your password or payment details.